We’re looking for a multilingual Customer Support Specialist to join our team. Someone who’s curious, empathetic, and genuinely enjoys helping others. You’ll be the voice of Cinobo for our users and the voice of our users in Cinobo, making sure every member has a seamless and delightful experience with the platform.
Cinobo is the curated streaming destination where curation meets entertainment. We handpick independent and world-class cinema - stories that matter - making great cinema accessible and entertaining for everyone. In a streaming landscape dominated by algorithms and volume, Cinobo has taken a different path - and made it work. We’re an underdog that has achieved strong growth by breaking the notion that indie cinema is for few people. Cinobo is more than a platform. We entertain audiences through a curated platform of independent and world-class content, helping people discover stories that matter, expand perspectives, and spark conversation. Our mission extends beyond the screen: distributing films, preserving cinemas, and fostering a community that believes cinema can transform how people see themselves, each other, and the world.
- Support Polish and English speaking subscribers across email, chat, social media, and phone calls with warmth, clarity, and patience. Knowledge of Greek is a strong plus.
- Troubleshoot account, billing, and streaming issues and make sure every problem is fully resolved.
- Gather feedback from users and share insights with the Product and Marketing teams to keep improving our service.
- Keep our help center and support content updated and easy to understand.
- Maintain Cinobo’s friendly, human tone in every interaction.
- Capture and document customer feedback (bugs, usability issues, feature requests, and recurring pain points) directly in our CRM.
- Categorize and tag insights consistently to help the Product and Operations teams identify trends and prioritize improvements.
- Participate in regular syncs with the Product team to share real user stories and discuss impact on roadmap priorities.
- Follow up on high-impact issues and communicate updates or fixes back to affected subscribers.
- Contribute to continuous improvement loops by suggesting refinements to support processes, product features, and communication flows based on customer data.
- 1–3 years of experience in customer support or a similar customer-facing role.
- Excellent communication in Polish and English (both written and spoken).
- Being a greek language speaker in addition will be considered a strong plus.
- Familiarity with support tools like Intercom, Zendesk, or similar systems.
- Strong problem-solving mindset and emotional intelligence.
- Experience in streaming, tech, or subscription-based services.
- Comfortable working with cross-functional teams (Product, Marketing, Ops).
- Interest in improving processes or automating small workflows.
Why You’ll Love Working at Cinobo:
- Be part of a passionate team shaping the future of film streaming.
- Work in a creative environment where ideas and initiative truly matter.
- Cinobo moments: Expect the occasional surprise office visit from film people.
- Great gear, no drama. The laptop + desk setup you need to do your best work.
- Free Cinobo subscription (obviously).
- Cinobo Cinemas access. Free entry to all Cinobo Cinemas.
- Screenings & festival perks. Team cinema nights, plus access to screenings, premieres, and festival passes when available.
- Space to grow - we value curiosity over titles.
Ready to join the home of great cinema?
Apply now and help us deliver a streaming experience worth talking about.
